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Customer Service

Shipping & Delivery
We ship Nationwide - in the United States.  
Most products ship with UPS rates and standard UPS delivery options. In addition to standard UPS rates, there is a minimal packaging fee.
Orders that are placed after 3:00pm Eastern Time on weekdays and 11:00am Eastern Time on Fridays and Holiday eves, are shipped the next business day. We do not guarantee delivery on orders that are to be shipped Next Day Air, 2 Day Air or 3 Day Select. Please ensure that you order before the cutoff time so that your order will be shipped on time.
PLEASE NOTE: UPS Does not handle or deliver packages on weekends (Saturdays & Sundays).
Privacy & Security
Confection Coollection  is committed to ensuring that your privacy is protected.  When you make a purchase, we ask you to provide certain information necessary to fulfill and track your order.  You can be assured that your information will not be shared with any third party without your permission.  We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Returns & Replacements
Please make every effort to verify and provide us with the correct delivery address including correct zip code and apartment numbers, prior to placing your order. Confection Collection will charge for any return shipping, address correction, package forwarding or call tag charges billed to Confection Colelction by the shipping carrier. Unless paid for, returned gift arrangements will not be re-shipped.
Local Delivery
Local orders are hand delivered by Confection Collection delivery personnel on the same day when placed before 4:00pm.
Please make every effort to verify and provide us with the correct delivery address including correct zip code and apartment numbers. Confection Collection will charge for any address correction.
Entering Gift Messages
In Step #3 of checkout, you will have the option to enter a gift message by clicking on the "Add gift message" checkbox. Please fill out all required fields and we will write a card to the recipient with your message. Thank you. If you have any questions please call us at 735.905.3039
Support